How to Read This Policy
This Privacy Policy applies to all personal data processed by PKR Solto in connection with your use of our website and platform. It should be read alongside our Terms and Conditions and Responsible Gaming policy. Where this document uses the phrase "personal data," it means any information that identifies or could be used to identify you as an individual.
1. Who We Are
PKR Solto is an online betting and gaming platform designed specifically for the Pakistani market. When this Privacy Policy refers to "PKR Solto," "we," "us," or "our," it refers to the company that owns and operates the pkrsolto.com website and all associated services including the sportsbook, live casino, crash games, virtual sports, and promotional programmes.
PKR Solto acts as the data controller for all personal information collected through the platform. This means we determine the purposes for which your data is collected and the means by which it is processed. Where we engage third-party service providers who process data on our behalf — for example, payment processors like Easypaisa and JazzCash — those parties act as data processors under our instruction.
If you have any questions about this policy, about how your data is handled, or if you wish to exercise any of your privacy rights, you can contact our Data Protection team at any time at privacy@pkrsolto.com. We aim to acknowledge all data-related queries within two business days.
2. Data We Collect
The personal data PKR Solto collects depends on how you interact with the platform. The following categories of data are collected and processed:
PKR Solto does not collect any special category data — such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data — unless this is strictly required for identity verification purposes and you have given explicit consent for it to be processed.
3. How We Collect Your Data
PKR Solto collects personal data through the following channels:
- Direct interactions: Information you provide when you register an account, complete KYC verification, make a deposit or withdrawal request, or contact our support team.
- Platform activity: Data generated automatically as you use the PKR Solto sportsbook, casino, crash games, and virtual sports — including bets placed, games accessed, session lengths, and account settings changes.
- Technical collection: Automatic collection of device and connection data via cookies, log files, and similar tracking technologies when you visit or use the platform. See Section 8 for full details on our cookie usage.
- Third-party sources: Where permitted, PKR Solto may receive data about you from identity verification services, fraud prevention databases, and payment processors where this is necessary to comply with our legal obligations or to protect the integrity of the platform.
📌 PKR Solto will never purchase lists of personal data from data brokers or marketing companies. All personal data we hold about you comes directly from your use of our platform or from the limited third-party sources described above.
4. Why We Use Your Data
PKR Solto processes your personal data for the following specific purposes, each of which has a legitimate legal basis:
5. Who We Share Your Data With
PKR Solto shares personal data with third parties only where strictly necessary and always under contractual obligations that require those parties to handle your data securely and in accordance with this policy. The categories of third parties who may receive your data are:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and card payment processors receive the minimum data necessary to process your deposits and withdrawals in PKR. PKR Solto does not pass your full financial account credentials to these processors — only the transaction details required for settlement.
- Identity verification providers: Where we use third-party KYC service providers to verify CNIC documents or conduct age verification, your identity documents are shared with those providers under strict data processing agreements.
- Technology providers: Our platform infrastructure providers and game suppliers receive technical data such as IP addresses and session identifiers necessary to deliver our services. They do not receive your personal identity or financial data unless operationally required.
- Regulatory and law enforcement authorities: PKR Solto will disclose personal data to Pakistani regulatory authorities, law enforcement, or courts when required to do so by law, court order, or lawful regulatory request.
- Fraud prevention networks: Where permitted, PKR Solto participates in industry-standard fraud prevention networks to identify accounts associated with fraudulent activity across multiple platforms. Only anonymised identifiers are shared in most cases.
PKR Solto will never share your personal data with advertisers, social media companies, or any third party for commercial marketing purposes without your explicit, prior consent.
6. International Data Transfers
Some of PKR Solto's technology infrastructure providers and game suppliers are located outside Pakistan. Where your personal data is transferred to servers or processed in countries outside Pakistan, PKR Solto ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable Pakistani data protection principles.
Safeguards used for international transfers include contractual clauses that bind recipient organisations to data protection standards consistent with this policy, and selection of technology partners who maintain internationally recognised security certifications such as ISO 27001.
Your financial data — transactions, balances, and payment method information — is processed and stored within systems that comply with PCI-DSS standards regardless of where those systems are physically hosted.
7. How Long We Keep Your Data
PKR Solto retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
- Account data and transaction records: Retained for a minimum of 5 years from the date of your last transaction on the platform, in compliance with anti-money laundering record-keeping requirements.
- KYC and identity verification documents: Retained for a minimum of 5 years from account closure or the completion of the last transaction to which the KYC relates.
- Betting and gaming activity records: Retained for a minimum of 3 years from the relevant betting activity to allow for dispute resolution and regulatory review.
- Communication records (support chats, emails): Retained for 2 years from the date of the communication, or longer where relevant to an ongoing dispute or investigation.
- Marketing consent records: Retained for as long as your account is active and for 2 years after account closure, to demonstrate compliance with consent obligations.
When data reaches the end of its retention period and no legal or regulatory reason exists for continued storage, PKR Solto will securely delete or anonymise it. Anonymised data — where it is no longer possible to identify you from the information — may be retained indefinitely for statistical and analytical purposes.
8. Cookies & Tracking Technologies
PKR Solto uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device when you visit a website. We use cookies for the following purposes:
PKR Solto does not use advertising cookies or allow third-party advertising networks to place cookies on our platform. You can manage your cookie preferences through the cookie settings panel accessible from the footer of the PKR Solto website. Note that disabling strictly necessary or security cookies will prevent you from using the platform normally.
9. Your Privacy Rights
As a PKR Solto player, you have the following rights over your personal data. To exercise any of these rights, email privacy@pkrsolto.com with your account username and a description of your request. We will respond within 10 working days.
Right of Access
Request a copy of all personal data PKR Solto holds about you. We will provide this in a readable format within 10 working days.
Right to Rectification
Request that we correct any inaccurate personal data we hold about you. Basic profile details can be updated directly in your account settings.
Right to Erasure
Request deletion of your personal data. Note that legal retention requirements — particularly AML record-keeping — may mean not all data can be deleted immediately.
Right to Restrict Processing
Request that we limit how we use your data in certain circumstances — for example, while a data accuracy dispute is being resolved.
Right to Portability
Request a structured, machine-readable export of your personal data so that you can transfer it to another service provider if you choose.
Right to Object
Object to PKR Solto processing your data for marketing purposes. This right can be exercised immediately via your account settings without needing to contact us.
10. Children's Privacy
PKR Solto's services are strictly for adults aged 18 and above. We do not knowingly collect or process personal data relating to children. If PKR Solto discovers that a person under 18 has created an account — whether through self-reporting, third-party report, or our own monitoring — that account will be immediately suspended, any deposits will be returned to the payment source, and all data associated with the account will be handled in accordance with our legal obligations.
If you are a parent or guardian and believe your child may have created a PKR Solto account, please contact us immediately at privacy@pkrsolto.com so we can take appropriate action as swiftly as possible.
11. Security Measures
PKR Solto implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, or unlawful destruction. These include:
- AES-256 encryption for all stored personal and financial data
- TLS 1.3 protocol for all data transmitted between your device and PKR Solto servers
- Multi-factor authentication options for player account login
- Regular penetration testing and vulnerability scanning of our platform infrastructure
- Role-based access controls within our organisation so that only staff with a genuine operational need can access player data
- Automated monitoring for suspicious access patterns or unusual data queries on our systems
- A documented incident response plan for data breaches, including notification procedures for affected players
Despite these measures, no internet-based platform can guarantee absolute security. We encourage all PKR Solto players to use a strong, unique password for their account and to enable two-factor authentication where available. If you suspect your account has been compromised, contact support immediately.
📌 In the unlikely event of a data breach that affects your personal information, PKR Solto will notify affected players as quickly as possible and will take immediate steps to contain and investigate the breach. We will also notify the relevant regulatory authorities as required by applicable law.
12. Changes to This Privacy Policy
PKR Solto reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. The "Last Updated" date at the top of this page will always show when the most recent revision was made.
When we make material changes to this policy — changes that meaningfully affect how your data is collected, used, or shared — we will notify all registered PKR Solto players by email and via an in-platform notification. Minor clarifications and formatting updates will not be individually notified.
Your continued use of the PKR Solto platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated policy, you should close your account before the effective date of the change by contacting our support team.
13. Contact & Complaints
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a complaint about how PKR Solto has handled your personal information, here is how to reach us:
- Privacy enquiries: privacy@pkrsolto.com
- General support: support@pkrsolto.com
- Live Chat: Available 24/7 from within the PKR Solto platform when logged in
We aim to respond to all privacy-related enquiries within two business days and to fully resolve data subject requests within ten working days of receiving all necessary information from you. If you are not satisfied with how PKR Solto has handled your data complaint, you may escalate the matter to the relevant data protection authority in your jurisdiction.
When submitting a privacy request, please include your registered PKR Solto account username and email address so we can locate your records efficiently. Do not include passwords or payment PINs in any correspondence with us.